SHIPPING , RETURNS & REFUND POLICY
WHAT DOES IT COST TO RECEIVE MY ORDER?
Free delivery applies as follows:
Any UK orders – Free Delivery On All UK Orders Over £45
Free Delivery On All UK Orders Over £45. We will deliver your products to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish Islands, the Isle of Man and the Scilly Isles).
International orders
Customers outside the United Kingdom are responsible for return shipping costs and any applicable duties or taxes which maybe payable before delivery.
WHEN WILL I RECEIVE MY ORDER?
Orders can take up to 24 hours to be processed from time of purchase. This allows for card security verification checks. Orders placed on working days will usually be dispatched within 48 hours of purchase.
UK Orders will be delivered within 3 – 5 working days from the day after the purchase.
EU Orders will be delivered with 7-10 days working days from the day after the purchase. (UNAVAILABLE AT THE MOMENT )
Orders outside the UK and EU will be delivered up to 7-10 working days from purchase.
Any duties and taxes to be paid upon receiving goods for international orders will be the recipients responsibility.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account via store credit only.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nicholascharles-fragrances.co.uk.co.uk
Sale items (if applicable)
Only regular priced items may be refunded via store credit, unfortunately sale items or Sales with promotional codes are only for exchange.
Candles, Wax melt’s , Testers & Oil Fragrances or discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@nicholascharles-fragrances.co.uk.co.uk and send your item to: Unit 7, Holy Road, Red Marsh Industrial Estate, FY5 4HH, United Kingdom
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Unit 12, Brookside, Red Marsh Industrial Estate, FY5 4EZ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your Refund.